“The Impact of Customer Service of Mexican Companies Based on Customer Care”, *José G. Vargas-Hernández, Research Professor, University of Guadalajara, **Edgar José, Gálvez Moreno, Autonomous University of Sinaloa (UAS) North Zone, Los Mochis Unit
“The Role of Financial Institutions in the Growth of Small and Medium Enterprises in Dilla Town, Ethiopia”, *Dr. T.Hymavathi Kumari, Associate Professor, College of FBE, Dilla University, Ethiopia, **Mr. Odda Yadeta Dibar, Lecturer, College of FBE, Dilla University, Ethiopia
“Organisational Structure and Culture of ‘The 3M Company’ – A Case Study”, *Khushbu Dubey, Asst. Professor and Research Associate, Pune Institute of Business Management, Pune
“An Assessment of the Effect of Employee Pay and Workload on Project Performance among Grade B Construction Contractors in Zambia”, *Collins Mudenda, Department of Operations and Supply Chain, Copperbelt University
“Customer Perception towards Green Marketing: A Study of Government Initiatives on Led Bulbs”, *Mayank Singhal, Assistant Professor, Aditya College, Gwalior, **Dr. Swati Vishnoi, Assistant Professor, Aditya College, Gwalior, ***Prof. Aradhana Bhopte, Assistant Professor, Prestige College, Gwalior
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